Last Updated: January 2026

At Healthcare Goods, we respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Healthcare Goods is the controller and responsible for your personal data. We are a UK-based provider of quality health essentials located in London.

Contact Details:

  • Full name of legal entity: Healthcare Goods

  • Email address: info@healthcaregoods.co.uk

  • Postal address: 26/5 Cavendish Mews, South Kensington, London SW7 4PB, UK

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, and username.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Includes payment card details; however, most transactions are handled through PayPal for enhanced security.

  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, and operating system and platform.

  • Profile Data: Includes your interests, preferences (such as your 100% satisfaction guarantee history), feedback, and survey responses.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: To process and deliver your order, which includes managing payments, fees, and charges.

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

4. Data Security and Payments

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

  • Secure Payment Processing: To provide extra security, we offer PayPal payment options. Your financial data is encrypted and handled by their secure systems; we do not store full credit card information on our servers.

  • UK-Based Operations: Our stock is managed and dispatched from the UK, ensuring that data handling regarding logistics remains within a controlled environment.

     

5. Your Legal Rights

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data:

 

  • Request access to your personal data.

     

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

6. Third-Party Links

Our website may include links to third-party websites (such as our social media channels). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

7. Product Support and Communications

To fulfill our aim of making your life easier, we use your contact data to provide product support, including sending requested demo videos or answering queries via email and social media.