Last Updated: January 2026

At Healthcare Goods, your satisfaction and health are our highest priorities. We stand behind our curated range of quality health essentials and aim to solve problems unique to our customers by making their lives easier.

1. 100% Satisfaction Guarantee

We are committed to providing products that truly help our customers. We offer a 100% satisfaction guarantee; if a product does not meet your expectations or solve the problem it was intended for, please contact our support team so we can make it right.

2. Right to Cancel (UK Consumer Contracts Regulations)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

  • Cancellation Period: The cancellation period will expire 14 days from the day you, or a third party indicated by you, acquires physical possession of the goods.
  • Notification: To exercise the right to cancel, you must inform us of your decision via email at info@healthcaregoods.co.uk.

3. Returns Conditions and Eligibility

To be eligible for a return under our satisfaction guarantee or statutory rights, please ensure:

  • Condition: The goods must be returned in their original packaging and in a resalable condition.
  • Support Check: For technical products, we recommend viewing our product demo videos or contacting our email support before returning, as many issues can be resolved with guided help.
  • Proof of Purchase: A valid receipt or order confirmation must be provided.

4. Hygiene and Safety Exemptions

Due to the nature of the healthcare supplies, skincare, and personal care products we sell, certain items are exempt from being returned for hygiene and health protection reasons if the seal has been broken after delivery. These include:

  • Opened or used skincare and organic beauty products.
  • Personal hygiene items and certain mobility aids with broken sanitary seals.
  • Nutritional supplements where the tamper-evident seal is broken.

5. Faulty or Damaged Goods

We take pride in our UK-stocked inventory and dispatch process. If you receive a product that is faulty or damaged:

  • Immediate Support: Contact us via email or social media within 48 hours of delivery.
  • Resolution: We will provide a replacement or a full refund, including any standard delivery charges incurred.

6. Return Shipping

  • Address: All returns should be sent to our London facility: 26/5 Cavendish Mews, South Kensington, London SW7 4PB, UK.
  • Costs: Customers are responsible for paying their own shipping costs for returning items unless the item is faulty.
  • Tracking: We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

7. Processing Your Refund

  • Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • Method: Approved refunds will be processed automatically to your original payment method.
  • PayPal Security: For customers who utilized PayPal, your refund will be processed through their secure platform for your extra protection.

8. Contact Our Team

If you have any questions regarding your unique situation, our team is ready to assist:

  • Email: info@healthcaregoods.co.uk (Response time: typically within a few hours).
  • Social Media: Support is also available via our official social media channels.