Last Updated: January 2026

Welcome to Healthcare Goods. These Terms and Conditions govern your use of our website, https://healthcaregoods.co.uk/, and the purchase of any products from our online store. By accessing our site and making a purchase, you agree to be bound by the following terms.

1. General Information

Healthcare Goods is a UK-based online healthcare provider. Our mission is to solve unique health problems and make life easier by bringing essential healthcare goods together in one discoverable location.

  • Registered Address: 26/5 Cavendish Mews, South Kensington, London SW7 4PB, UK.
  • Contact Email: info@healthcaregoods.co.uk.

2. Product Information and Use

We offer a wide range of health essentials, including mobility aids, skincare, nutrition, and organic products.

  • Accuracy: We strive to ensure all product descriptions and prices are accurate; however, errors may occur.
  • Guidance: We provide demo videos for products that require assistance to use. These are for guidance only and do not replace professional medical advice.
  • Quality: We stand behind every product we sell, ensuring high quality at a reasonable cost.

3. Orders and Contract Formation

  • Order Acceptance: Your order represents an offer to purchase. A contract is only formed when we dispatch your goods.
  • Availability: Most of our stock is held in the UK and is ready for instant dispatch. In the rare event an item is out of stock, we will notify you promptly.

4. Pricing and Payment

  • Currency: All prices are listed in GBP (£).
  • Payment Security: For your protection, we provide PayPal payment options for extra security.
  • Delivery Charges: Delivery is typically fast, and we offer free delivery if your order exceeds a certain threshold amount.

5. Shipping and Delivery

  • UK Focus: We primarily serve the UK market with locally held stock.
  • Timelines: We aim for fast delivery to ensure your healthcare needs are met without delay.
  • Risk: Risk of loss and title for the products pass to you upon delivery to the carrier.

6. 100% Satisfaction Guarantee and Returns

We provide a 100% satisfaction guarantee to our customers.

  • Problem Solving: If a product does not meet your unique needs, we are committed to helping you find a solution.
  • Returns: Please refer to our Refund and Returns Policy for detailed information on how to return items and receive a refund.

7. Customer Support

We aim to provide a high level of service and support for all products we sell.

  • Email Support: We aim to answer all queries via email within a few hours.
  • Social Media: Support is also available through our various social media channels.

8. Limitation of Liability

Healthcare Goods shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our liability is limited to the purchase price of the product in question.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.